Responsible Gaming Analyst – British Native – Ta’ Xbiex, Malta Island
Job title: Responsible Gaming Analyst – British Native
Location: Ta’ Xbiex, Malta Island
Company: JobMatchingPartner
Job description: One of the most well-established online casino-operators in Malta is looking for a British English native speaking Responsible Gaming Analyst to join their ever-growing Player Protection-team.
The team is responsible for safeguarding the company’s players and the business itself.
Role & Responsibilities
- Analyse risk scoring reports to identify potential addictive behaviour
- Contact players who are at risk by phone or email
- Provide support according to policies and procedures in relation to additional checks, and see to the implementation of self-exclusion and account blocking as and when required
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend amendments to Responsible Gaming operational activities and processes to always be at the forefront of Player Protection
- Promote a company culture of Responsible Gaming awareness
- If so inclined, assist with training other members of staff to help share knowledge
Education, Skills & Experience Recruired
- Native communication-skills in British English, both written and spoken
- Experience of working in a customer-facing role within the igaming industry (1+ year)
- Interest in the psychology of addiction
- Experience of working with UKGC compliance regulations
- Ability to listen effectively and to show empathy
- Aptitude for learning and interest in personal development
- Able to apply analytical thinking and reasoning in possibly emotional situations
- Able to work well in a team in a fast-paced, dynamic environment
- Able to work shifts 09-23 every day of the week (no night shifts)
- Able to work in a fully office-based role
About this role
- Salary €28K + bonus
- Breakfast and lunch on a daily basis (free!)
- Private health insurance
- Wellness-package
- Your b’day is always a day off!
- Company and Team building events
- Relocation package for candidates not yet residing in Malta
*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent
Owned and operated by JobMatchingPartner Limited, Registered office: SoHo Office, Savoy Gardens, Gzira GZR1362 MALTA (C93587)
Recruitment Licence EA161-2018 issued by the D.I.E.R. in Malta.
Expected salary:
Job date: Fri, 08 Mar 2024 02:32:23 GMT
Apply for the job now!
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