The Hippodrome Casino’s Partnership with EPIC Risk Management

by Michael

August 15, 2023

in Business News, iGaming News

336

In a significant move towards enhancing responsible gambling practices, the renowned Hippodrome Casino has entered a two-year collaboration with EPIC Risk Management. This partnership is set to introduce a pilot staff training program, marking a pivotal moment in the casino industry's approach to fostering a safer gaming environment.

Empowering Staff: The Training Initiative

Central to this partnership is the innovative training initiative aimed at empowering both licensed and unlicensed casino staff. This comprehensive program encompasses 20 workshops and four group evaluation sessions, designed to equip employees with the necessary tools to address issues related to gambling harm.

Strengthening Bonds: The Collaborative Effort

Joanna Whitehall, EPIC's Sustainability Manager, expressed her enthusiasm about further solidifying the close working relationship between the two entities. She highlighted the valuable insights gained by EPIC's facilitators across the company, shedding light on the intricate journey of gambling harm.

A New Horizon in Casino Practices

The groundbreaking nature of this training program becomes evident in its departure from traditional casino practices. Until now, such comprehensive training was not a standard convention within casinos. This new partnership addresses the need for frontline staff to possess the knowledge and skills to effectively intervene and engage with customers who might be exhibiting signs of harm.

Focused Training: Identifying Risk and Harm

Central to the program's objectives is the targeted training for staff to adeptly identify risks and potential harm in player activity. Furthermore, staff members will be equipped to address vulnerability, overcome stigma, and engage in meaningful interactions with customers, thus enhancing their confidence in addressing these sensitive matters.

From Theory to Practice: Applying Knowledge

The workshops within the training program bridge the gap between theoretical learning and practical application. Staff at the Hippodrome Casino will gain valuable insights into implementing the acquired knowledge within real-world scenarios, thus ensuring a seamless integration of the training content.

Positive Impact: Transforming the Casino Team

Sam Douglas, Director of Business Services at the Hippodrome Casino, shared his excitement about the partnership's potential. He remarked on the profound impact the training from EPIC Risk Management has already had on their team. This collaboration not only fosters empathy and understanding but also contributes to creating a secure and nurturing environment for players in the years ahead.

Beyond Casino Walls: EPIC's Expansive Reach

It is noteworthy that the Hippodrome Casino isn't the sole recipient of EPIC Risk Management's initiatives. The company's commitment extends to the University of Michigan, where they continue their mission of responsible gambling by engaging in meaningful discussions with student-athletes.

In Conclusion: Ushering in a Safer Casino Experience

The partnership between the Hippodrome Casino and EPIC Risk Management sets a remarkable precedent in the pursuit of responsible gambling practices within the casino industry. By imparting knowledge and skills to identify risks and prevent harm, this collaboration takes a crucial step towards creating a secure gaming environment. As EPIC Risk Management's influence continues to grow, the casino landscape stands poised for a positive transformation.

Frequently Asked Questions (FAQs)

What does the training program, a result of the Hippodrome Casino and EPIC Risk Management collaboration, cover?

The training program focuses on educating both licensed and unlicensed casino employees. It includes 20 workshops and four group evaluation sessions, delving into topics such as risk identification, customer interaction, and gambling harm prevention.

What makes the partnership between the Hippodrome Casino and EPIC Risk Management significant?

This partnership signifies a progressive approach towards responsible gambling in the casino industry. It empowers staff to identify risks and create a safer gaming environment for players.

What specific topics are covered in the training workshops?

The training workshops encompass a wide array of subjects, including identifying risks and hazards in player activity, addressing vulnerability, overcoming stigma, meaningful customer interactions, and enhancing confidence in discussing these sensitive matters.

How has the training program impacted the Hippodrome Casino team?

The training program provided by EPIC Risk Management has already showcased positive impacts on the Hippodrome Casino team. Through experiential learning, it fosters empathy and understanding, ultimately contributing to a safer and more responsible gaming environment for players.

Are there additional partnerships pursued by EPIC Risk Management in the realm of gambling harm reduction?

Absolutely, EPIC Risk Management's commitment extends beyond the Hippodrome Casino. The company's engagement extends to the University of Michigan, where they continue their mission of responsible gambling by engaging in meaningful discussions with student-athletes.

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Michael

With nearly 30 years in corporate services and investigative journalism, I head TRIDER.UK, specializing in deep-dive research into gaming and finance. As Editor of Malta Media, I deliver sharp investigative coverage of iGaming and financial services. My experience also includes leading corporate formations and navigating complex international business structures.