Unresolved online casino losses? Share your experience

Call for Players: Have you encountered unresolved losses at certain online casinos?

In recent months, our editorial team has received a rising number of messages from players across Europe reporting financial losses, outstanding claims and concerns regarding certain payment processing practices connected to a recurring group of online casino brands.

These reports refer to brands such as 1Bet, Slotimo, Dachbet, Hot.Bet, ZodiacBet, Weltbet, EmirBet, Pribet, SelectBet, Casinowinbig, Palmslots and 18Bet, among others that are said to be linked within the same corporate network. According to statements from various players, these websites are frequently mentioned on public consumer complaint forums and independent player review platforms, often in connection with alleged failures to honour self- exclusion requests, unexplained account closures or delays in releasing winnings.

In addition to the brands, players and industry contacts have pointed to a repeated group of corporate entities said to be involved in operating or supporting these sites. These include, but may not be limited to, Bellona N.V., Shark77 Limited, NewEra B.V., Next Global Era Ltd (Anjouan), Multiverse N.V., NovaForge Ltd, NestlingCorn Ltd, Levetatient Ltd, Delasport Ltd, Aspira Ltd, Memphis IT Support Ltd, Keypointstores Ltd, Ninte DEV Ltd, IG Service, Azeem Ani, Konsultant Weezy and Zanibal LLC. Several of these appear in public domain registration data, payment references or supplier listings associated with the brands mentioned above.

Additionally, a number of users have provided information indicating that deposits to these casinos may have appeared on bank statements under unrelated descriptions, such as hotel bookings or other services. Names found on such transaction records reportedly include Ninte DEV Ltd, Memphis IT Support Ltd, Keypointstores Ltd, IG Service, Azeem Ani, Konsultant Weezy, Zanibal LLC, Payabl, Payabl.com, Trustly, Klarna, Giropay and Revolut. The use of such references has prompted some consumer rights advocates and legal professionals to question whether players were adequately informed about the destination of their funds.

Players from Germany, Austria, Sweden and other EU member states have further suggested that certain websites remained accessible despite national self-exclusion systems such as OASIS being in effect.

Additional Corporate and Brand Information

For context, further company names, casino brands and payment services and facilitators that have appeared repeatedly in player submissions and publicly available registration records include:

Companies (selection):

Equation Corporate Services Ltd, NestlingCorn Limited, Levetatient Ltd, Keytona Ltd, Xenith Ltd, Horangi Trading Limited, Trustmoore, Maliom Ltd, Arzella Limited, Mastantu N.V., Mandarin Gaming N.V., Prolific Trade N.V., Casiworx N.V., Abudantia N.V., Latamwin (via W&C N.V.), BetWarrior (via GoForLA B.V.), Allcomponent N.V., Chapter One N.V., Exedra N.V., Owl In N.V., Multiverse N.V., FashionTV Gaming Group, Salsa Technology (PG Soft), EveryMatrix, Velorum Corporation (V3lorum), Vegangster, UltraSoft N.V., DeGaming.io.

Casino Brands (selection):

1BET, TEDBET, BONS CASINO, SLOTIMO, BLAZE GAMING, BhaiCasino, BlueBetz, Dachbet,

Pribet, ZodiacBet, Weltbet, Hot.Bet, EmirBet, SelectBet, Casinowinbig, Palmslots, 18Bet, VBetino, Vegangster, Mystino Casino, Bang Bang Casino, Blaze.com, Jonbet, Bettilt, Roku Casino, Casinomia, Gold Rush Casino, Dafabet, Latamwin, BetWarrior, BetAdonis, Stonebet, Wonclub, BetFoot, EGB.com, CWinz.

Payment Services and Facilitators (selection):

Klarna, Giropay, Sofortüberweisung, SEPA channels, Keytona Ltd, Xenith Ltd, Horangi Trading Limited, Levetatient Ltd, Maliom Ltd, Arzella Limited.

Why we are publishing this?

We believe it is in the public interest to investigate whether players who may have suffered financial harm have clear legal avenues to pursue compensation under relevant consumer protection, contract and gambling legislation.

Our role as an independent investigative platform is to document patterns of alleged misconduct, analyse the factual basis for claims, and provide a factual record that can be used by qualified legal practitioners or consumer protection bodies if necessary.

For this reason, we are actively collecting and verifying player submissions, payment evidence, and any correspondence that sheds light on how disputes have been handled in practice. By doing so, we aim to identify whether there is a repeated pattern of misleading representations, improper payment handling, or possible breaches of national or European licensing requirements.

Should our assessment confirm that these issues are widespread and systematic, we intend to consult with trusted legal experts to evaluate whether it would be appropriate and practical to support a coordinated group claim or collective action on behalf of all affected individuals who wish to pursue redress through the proper legal channels.

How you can help

If you have used any of the casinos named above or other sites that may be connected, we would be grateful for your assistance:

• Please share any payment confirmations, bank or card statements showing how deposits were processed, particularly if the transaction reference does not clearly reflect the casino’s name.
• Please provide any emails, live chat records or complaint documentation that show how your claim was addressed by the operator or its representatives.
• Please indicate whether you were subject to a self-exclusion or an active national self- exclusion programme (such as OASIS) at the relevant time.

All information will be handled with strict confidentiality and will not be shared with any third party without your express written consent.

Submit Your Evidence

You may send your supporting documents or describe your experience via our secure and confidential contact form at: https://malta-media.com/whistleblower

Alternatively, you are welcome to email us directly at info@malta-media.com.

Our Commitment

Malta Media is an independent investigative platform. We have no financial or contractual relationship with any of the companies mentioned. Our sole aim is to ensure that individuals who feel wronged by unfair gambling practices have an informed route to seek redress.

If you wish to be updated about any collective legal steps that may be organised in future, please mention this in your message and provide an email address for further contact.

We appreciate your trust and your courage in sharing your story.

End of Statement

Published by Malta Media Investigations Desk

FAQs

What is this article about?
This article highlights growing concerns from players about unresolved losses and irregular payment processing at certain online casinos.

Which casinos are being reported by users?
Players have named casinos such as 1Bet, Slotimo, Dachbet, Hot.Bet, ZodiacBet, Weltbet, EmirBet, and others linked to the same network.

What types of problems are players reporting?
Reports include non-payment of winnings, unexplained account closures, ignored self-exclusion requests, and unclear bank charges.

Which companies are allegedly linked to these casinos?
Companies like Bellona N.V., Shark77 Limited, Multiverse N.V., NovaForge Ltd, and others are repeatedly named in public records and player claims.

Why do some bank statements list unrelated terms like hotels?
Some players found casino transactions labeled as hotel bookings or tech services, raising concerns about transparent fund handling.

Are these issues isolated or systemic?
The repeated appearance of certain brands and companies suggests these may be systemic practices across a network of casinos.

What countries are affected by these reports?
Players from Germany, Austria, Sweden, and other EU countries have submitted reports, despite national self-exclusion tools like OASIS.

Can players seek legal redress?
Yes, if systemic misconduct is confirmed, a group claim or coordinated legal action may be considered in accordance with EU consumer laws.

How can affected users contribute evidence?
Players can submit payment records, emails, or complaints via a secure form or by emailing info@malta-media.com.

Is Malta Media affiliated with any of the companies mentioned?
No, Malta Media is an independent investigative platform with no financial ties to the companies or casinos listed.