Wagerinox and the Responsibilities of Curaçao’s Gaming Licensors C.I.L.

Despite the deregistration of its parent company, Predicten N.V., in September 2024, the online casino platform Wagerinox continues to operate and actively serve customers globally.

Visitors from countries such as Sweden, the Netherlands, the United States, Latvia and Germany are among its most frequent users, raising concerns about whether the platform complies with both Curaçao and international gaming regulations.

This situation underscores unresolved accountability issues within the Curaçao licensing system and highlights the challenges of enforcing oversight for platforms targeting international players.

Wagerinox:   A   Platform   Shrouded  in   Regulatory Questions

Predicten N.V., incorporated on June 6, 2023, was headquartered at Abraham de Veerstrat 9, Willemstad, Curaçao, and led by its managing director, Pedro Martins Perone, a Brazilian national. The company obtained a sublicense from C.I.L. Curaçao Interactive Licensing N.V. on August 15, 2023, under the Master Gaming License #5536/JAZ.

This sublicense, valid until August 15, 2024, authorized the operation of the Wagerinox platform. However, just a month after the license expired, Predicten N.V. was deregistered, raising questions about the company’s ability to maintain regulatory compliance.

A Global User Base and Regulatory Concerns

Wagerinox’s continued operation is particularly concerning given the significant international user base it has amassed. This platform serves players in jurisdictions like Sweden, the Netherlands, the U.S., and Germany, all of which maintain strict regulatory frameworks for online gambling.

Curaçao’s historically lax oversight has often allowed operators to exploit loopholes, putting players in these jurisdictions at risk.

Excluded Territories and Regulatory Discrepancies

According to Wagerinox’s Terms and Conditions, the platform identifies the following as “Excluded Territories,” where no customers are accepted: Afghanistan, Anguilla, Antigua and Barbuda, Bangladesh, Cayman Islands, Cuba, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guernsey, Guyana, Iran, Iraq, Isle of Man, Lebanon, Libya, Macao, Martinique, Mayotte, Myanmar, Reunion, Saint Martin (France), San Marino, Sint Maarten (Netherlands), Sudan, Suriname, Syria, Yemen, and Zimbabwe. However, glaring omissions in this list include countries like the United States, France, the Netherlands, Singapore and others where Curaçao-licensed operators are either restricted or outright banned.

Adding to this concerning narrative is the platform’s inadequate regulatory compliance. Operating under a Curaçao gambling license, Wagerinox appears to disregard the conditions of fair play and consumer protection that licensing authorities claim to enforce.

For comparison, countries such as Sweden, Malta, Denmark, Latvia, Germany, the United Kingdom, and Australia all require local licenses to ensure platforms meet strict regulatory standards. The absence of such local approvals for Wagerinox’s operations in these jurisdictions further underscores its questionable legitimacy and the risks it poses to players.

Customer Reviews: Insights from Players across Jurisdictions

As part of our ongoing investigation into Wagerinox’s practices, we will include customer reviews in a later section. These reviews primarily reflect the experiences of users from its most active jurisdictions and provide valuable insights into how the platform operates in practice.

Customer feedback about Wagerinox paints a troubling picture of a platform rife with systemic issues, as reflected in its overwhelmingly negative reviews on Trustpilot, where 96% of users have rated it a mere 1 star. Complaints span a variety of jurisdictions, including Sweden, the Netherlands, the United States, Germany, and Latvia, revealing a pattern of unresolved withdrawal requests, unresponsive customer support, and accusations of fraudulent practices. These accounts collectively shed light on operational failings that go beyond isolated incidents, suggesting broader systemic problems within the platform.

Players from Sweden have reported a range of grievances, including streamers and their audiences being denied payouts, with accounts banned shortly after withdrawal requests. One notable review describes how a prominent Swedish streamer, known as “Noor,” was scammed, and several of their viewers faced similar issues, unable to access their winnings. Others, such as Pontus Rasmusson and Filip Stenbrunn, share similar stories of winnings withheld indefinitely, with Wagerinox refusing to provide any meaningful assistance or resolution. Such allegations have further fueled suspicions of the platform’s dubious practices.

From the Netherlands, numerous users recount prolonged delays in withdrawals, with some waiting weeks or months without any response from the platform. Harry Leonis noted unresponsiveness to repeated emails and live support messages, while others, like Rick Van Den Berg and Max, expressed frustration over withdrawals that remained pending for extended periods despite verified accounts. The general consensus among Dutch users is that funds deposited on Wagerinox are essentially irretrievable.

In the United States, players like Rich Boyce highlight similar issues, describing how withdrawal requests—advertised as being processed within 24 hours—were left pending for nearly a month, with customer support citing vague excuses like “backlogs.” His account underscores the inconsistency between Wagerinox’s claims and its actual practices, further contributing to suspicions about the platform’s legitimacy.

German players have echoed these frustrations, with users such as Brufe and Christian Tolic reporting that even verified accounts faced indefinite withdrawal delays. In several cases, attempts to seek support led to hostile responses or account closures, compounding the disappointment and reinforcing concerns about the platform’s intentions.

In Latvia, a reviewer named Oswald described Wagerinox as fraudulent, accusing its operators of systematically refusing to pay out winnings. These experiences align with complaints from other jurisdictions and suggest a troubling trend of predatory practices targeting players globally.

A recurring theme across these reviews is the platform's targeting of streamers and high-profile users, often using their presence to attract traffic before denying payouts and banning their accounts. This behavior has not only damaged Wagerinox’s reputation but has also drawn criticism from advocacy groups and online forums where affected players seek recourse.

AskGamblers: Record of Player Complaints

Wagerinox has faced significant criticism for its handling of player withdrawals, leading to the termination of its account on AskGamblers due to unresponsiveness. This decision aligns with a series of unresolved complaints from players who reported delayed or unpaid withdrawals, with some citing weeks or even months of waiting without resolution. These grievances further highlight the operational shortcomings and lack of accountability that have become synonymous with the platform's reputation.

Affiliate Program Issues with Nox Partners

Adding to Wagerinox’s controversies, its affiliate program, Nox Partners, has also come under fire. Reports on platforms like Affiliate Guard Dog reveal that Wagerinox has failed to pay commissions owed to affiliates since early 2024. Affiliates have accused Wagerinox of stopping communication after invoices were submitted, with no payments made despite initial agreements. This lack of accountability has led to widespread dissatisfaction among affiliates, further tarnishing the platform's reputation.

The Role of C.I.L. Curaçao Interactive Licensing N.V.

C.I.L., under the leadership of Managing Director Raoul Armando Behr, granted Predicten N.V. its sublicense, entrusting it with the responsibility of adhering to Curaçao’s regulatory conditions. However, C.I.L.’s oversight appears to be minimal, mirroring broader criticisms of Curaçao’s regulatory framework. Questions remain about whether C.I.L. adequately monitored Wagerinox’s operations during Predicten N.V.’s active period and beyond it’s deregistration.

Urgent Need for Reform

The ongoing operation of Wagerinox, despite its parent company’s deregistration, highlights the inadequacies of Curaçao’s licensing system. This case echoes similar controversies, such as those involving BC.Game, where questions of accountability and enforcement have taken center stage. With the Dutch Supreme Court’s recent rulings establishing clear accountability for master license holders, C.I.L. and other licensors may face heightened scrutiny.

Conclusion: Seeking Accountability and Justice for Affected Players

The case of Wagerinox exposes profound deficiencies in the oversight and accountability of Curaçao’s gaming licensing system. As a sublicensee of C.I.L. Curaçao Interactive Licensing N.V. under the direction of Raoul Armando Behr, Wagerinox operated with impunity during its licensed period until August 15, 2024.

The grievances reported by players, ranging from delayed or unpaid withdrawals to unresponsive customer support, reflect a systemic failure to ensure fair play and consumer protection.

Players who have lost money during the time Wagerinox was operating under C.I.L.’s sublicense are strongly encouraged to pursue their claims directly with C.I.L. Curaçao Interactive Licensing N.V. and Mr. Behr. As the licensing authority, C.I.L. bore responsibility for ensuring that Wagerinox complied with its obligations to players and adhered to the terms of its sublicense.

Furthermore, we urge affected individuals to file complaints with their local authorities and consider seeking assistance from organizations like SBGOK.org (Foundation for the Representation of Victims of Online Gaming in Curaçao), under the leadership of Ms. Nardy Cramm. SBGOK.org has been instrumental in advocating for victims of online gaming malpractice and could provide invaluable support in pursuing justice and compensation.

The case of Wagerinox serves as yet another example of the urgent need for reform in Curaçao’s gaming industry. As players and stakeholders demand accountability, regulators worldwide must scrutinize platforms like Wagerinox that exploit regulatory gaps to target international players.

Ensuring transparency, enforcing compliance, and holding both operators and licensors accountable are critical steps in safeguarding players’ rights and restoring trust in the online gaming ecosystem.

If you have used the Wagerinox Casino and are concerned about the legality of its operations in your country, it is advisable to contact the relevant gambling authority in your jurisdiction to file a player complaint.

The following is a list of countries mentioned in this article, along with their respective gambling authorities and the link to the player complaint form or direct contact:

• France: Autorité Nationale des Jeux (ANJ) – Accéder au site du médiateur des jeux
• Australia: Australian   Communications   and   Media    Authority    (ACMA)   – Complaint for illegal gambling operators

• Sweden: Spelinspektionen (The Swedish Gambling Authority) – Illegal gambling and lottery operations
• United Kingdom:    United    Kingdom    Gambling    Commission   (UKGC)  – Unlicensed gambling or criminal activity

• United States: Individual state gambling authorities, such as the Nevada Gaming Control Board (NGCB) or the New Jersey Division of Gaming Enforcement (NJDGE)
• Malta: Malta Gaming Authority (MGA) – Lodge a Complaint Form

• Denmark: Spillemyndigheden (The Danish Gambling Authority) – Illegal gambling activities
• Germany: Gemeinsame Glücksspielbehörde der Länder (GGL) – Verstoß melden / Beschwerden
• Austria: Bundesministerium für Finanzen (BMF – Austrian Ministry of Finance) – Verstöße im Glücksspiel- oder Wettbereich in Österreich

Filing a complaint with your national gambling authority can help to address any issues related to the legality of Wagerinox Casino operating in your country. It is important for players to take proactive steps in protecting their rights and ensuring that they are engaging with a legally compliant platform.

FAQ's

Is Wagerinox Casino still operational after its parent company was deregistered?
Yes, Wagerinox continues to operate despite its parent company, Predicten N.V., being deregistered in September 2024.

Which countries are most affected by Wagerinox's operations?
Wagerinox serves players from countries like Sweden, the Netherlands, the United States, Latvia, and Germany, raising concerns about regulatory compliance.

Why is Wagerinox's operation concerning?
Wagerinox's operations are concerning due to the lack of adequate regulatory oversight from Curaçao, and the platform's non-compliance with international gaming regulations.

What territories are excluded from Wagerinox's services?
Wagerinox excludes countries such as Afghanistan, Cuba, Iran, and Zimbabwe, but it omits territories like the United States and the Netherlands, where its license does not apply.

What do customer reviews say about Wagerinox?
Customer reviews, especially on Trustpilot, indicate widespread dissatisfaction with Wagerinox, including complaints of withheld payouts, unresponsive support, and fraudulent practices.

How does Wagerinox's affiliate program impact its reputation?
Wagerinox’s affiliate program, Nox Partners, has faced criticism for failing to pay commissions owed to affiliates, further damaging the platform’s reputation.

What is the role of Curaçao Interactive Licensing N.V. (C.I.L.) in Wagerinox’s operations?
C.I.L. granted Wagerinox its sublicense, but concerns persist about its oversight and whether it ensured Wagerinox complied with licensing conditions.

What regulatory bodies should players contact if they have issues with Wagerinox?
Players are encouraged to file complaints with their national gambling authorities, such as Spelinspektionen in Sweden, UKGC in the UK, or the GGL in Germany.

Why is there a need for reform in Curaçao's gaming industry?
The lack of effective oversight by Curaçao’s regulatory bodies has allowed operators like Wagerinox to exploit loopholes, necessitating reforms to ensure better protection for players.

Can affected players pursue claims for unpaid winnings from Wagerinox?
Yes, players who have lost money or faced delayed payouts during Wagerinox’s operation are encouraged to file complaints with Curaçao’s regulatory authority and local gambling regulators.