Account Specialist – Sliema, Malta Island
Job title: Account Specialist
Location: Sliema, Malta Island
Company: Bolt
Job description: We are looking for an Account Specialist to join the Bolt Food team to build and grow strong partnerships.
It’s an exciting opportunity as you would work with smart people, come up with scalable solutions to operational problems, and see the results of your work every day.
Let’s build the future of food delivery together!
Operations
Sliema, Malta
About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
About the role
Your daily adventures will include:
Manage and expand relationships with existing small and medium providers and proactively identify further new business opportunities while ensuring strong operational KPIs.
Ensure that all campaigns processes are in place at a city level and proactively improve overall monthly campaign performance.
Observe market-specific behaviour to identify strengths and opportunities for improvement and growth.
Creating account plans to grow volumes from existing clients.
Replying to client queries and solving their challenges.
Be both data-sensitive and sales-minded in order to prepare monthly reports from our accounts.
Work with both Partners’ Operations and Sales Managers to ensure that every important provider that goes online in the platform meets our quality standards.
Renegotiate the contract’s conditions such as commission rates and campaign plans with restaurants on a monthly basis.
Work with cross-functional departments to drive business growth (Campaigns, Restaurant Operations, Sales, Customer Service, Courier).
About you:
BS degree in Business Administration, Operations or related field.
1-2 years of experience in account management, business consultancy, and business development.
Proven track record of client success and consistently achieving metrics and revenue targets.
Excellent communication & written skills in English and Maltese language.
You’re empathic and customer-oriented.
Good analytical skills.
Ability to interpret and present data to support decision-making.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Become part of our Business Operations team
We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
Expected salary:
Job date: Thu, 29 Feb 2024 04:46:46 GMT
Apply for the job now!
Michael
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