German Speaker Customer Advisor in Malta-Hybrid – Mosta, Malta Island
Job title: German Speaker Customer Advisor in Malta-Hybrid
Location: Mosta, Malta Island
Company: Cross Border Talents
Job description: Cross Border Talents is hiring a Customer Advisor for the German market in Mosta, Malta for one of our clients!
Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?
We have exciting opportunities for Full-Time German Speaking Customer Support Agents in sunny Malta!
What will you do?
As a Customer Support, you’ll professionally respond to customer questions and complaints via email or live chat (no phone calls).
- Understand, follow and remain knowledgeable of client policies and guidelines.
- Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
- Meet personal/customer support targets.
- Evaluate and make decisions by defined policies and guidelines.
- Report and provide feedback on trends, common end-user mistakes and questions to the manager, promptly.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, and automation and suggest solutions to relevant teams.
- Interface effectively with other internal and client teams.
- Balance priorities of workflow in line with stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.
Requirements:
- Highschool diploma;
- EU nationality or Malta residence card;
- Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
- Fluency in German (C2) and English (B2)
- No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world.
- If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!
Benefits:
- Schedule: Monday to Sunday- 7am to 3.30pm or 3.30pm to 12am (rotational shifts) 5 days with 2 days off.
- Base Salary
- Quarterly Government support of 130 euros
- KPI (Performance) bonus: After 6 months and every February and August, the candidate is entitled to 2 yearly bonuses depending on the performance Up to 200 euros for each.
- Contract:Indefinite
- Full Training for 2 weeks. (The candidate should be onsite during this time)
- Health insurance- following 6 months of employment
- Career Progression opportunities
Relocation Package:
– Pick up the candidate from the airport to the hotel
– Accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks)
– Paying up to 200 euros for the flight ticket (paid in the salary after 6 months probation)
If you are interested just apply and enjoy this beautiful country!
Expected salary:
Job date: Tue, 12 Mar 2024 23:15:50 GMT
Apply for the job now!
Michael
With over 20 years experience in web design, SEO and website promotion I always give you an expert advice in regard to any issues related to your Site Design, SEO, Internet Marketing, Promotion, Backlinks, Site Content. In order to help you find out what is missing or can be improved and get higher rankings in Google and more traffic.
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