Hungarian speaking Customer Service Agent – Tigné Point, Malta Island
Job title: Hungarian speaking Customer Service Agent
Location: Tigné Point, Malta Island
Company: Kindred Group
Job description: Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.
Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you’ll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with a hybrid working model which allows flexibility between working from home and enjoying our superb office facilities.
The role #LI-Hybrid #LI-MG2
Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.
As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You’ll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!
As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.
What you will do
- Deliver Hungarian and English language customer support across LiveChat, email and telephone
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations!
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
How will success be measured in this role
- Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
- Product knowledge
- Team contribution and extra tasks
- Regular performance reviews with your line manager
- Acting in line with Kindred Group values
Your experience
- Responsible and reliable team player
- Experience of problem-solving complex tasks
- Ability to multi-task in a fast-paced environment
- Fluency in Hungarian both spoken and written
- Good understanding of IT concept
What can we offer you
🏋🏻 €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
💻 Flexible Hybrid working (Office/home)
🏡 6 weeks fully remote working
👨⚕️ Private Health Insurance
🧘🏽♀️ Free Yoga
✈️ Relocation Support
🍲 Subsidised meals
🤱 Maternity/Paternity Leave
🥳 Anniversary awards
👨🏫 Dedicated Career Development Plan
🥰 Friendly Atmosphere in a fantastic office
👵 Pension Plan
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.
Details
Work Location Type:
Hybrid
Office:
,
Type of Employment:
Full Time Permanent
Reference Number:
CAM0110
Location
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Location
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
4th Floor World Trade Center, 6 Bayside Road, Gibraltar
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Benefits
Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Social events and activites
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension
Meet the recruiter
Marcelina Gabrys
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Kindred Group plc is registered in Malta with company number C-39017.
Registered office: c/o Camilleri Preziosi, Level 2, Valletta Buildings, South Street, Valletta VLT 1103, Malta.
Expected salary:
Job date: Tue, 27 Feb 2024 23:53:31 GMT
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