Key Account Service Agent (French Speaking) – Sliema, Malta Island
Job title: Key Account Service Agent (French Speaking)
Location: Sliema, Malta Island
Company: Betclic
Job description: WE ARE BETCLIC
Betclic is a European leader in sports betting and online gaming and is a French company with:
- A community of 15 million gamers, sports fans
- ⭐ a wide selection of sports betting, poker, casino games and online horse betting
- ⚽ More than 50 sports open for betting
- There are 400,000 sporting events available to bet on every year
- 60,000 live sporting events are broadcast every month
- More than 4,000 casino games to try out
- Over 2 million poker games are played every month
- numerous official partnerships such as in France the FFF, Ligue 1 Uber Eats, the Coupe de France, Rugby Top 14 (LNR), the Betclic Elite in basketball (LNB), UBB, Boxers de Bordeaux…
- Headquartered in Bordeaux, Betclic is a multicultural and international company with more than 43 nationalities among its 950 employees in five European countries: France, Italy, Malta, Poland and Portugal.
You can find more information about us on our company website:
And to find out more about our work environment and events, visit our Instagram page:
Are you fascinated by the world of sports and games? If you are a team player, ready to take on a new challenge and have the ambition to develop new solutions to offer our players a new and unique experience…
Betclic invites you to join the adventure!
#JoinBetclic #WeAreBetclic
Enter the game
The Key Account Service Agent contributes to supporting French-speaking Key Account customers to ensure their well-being, maximize their satisfaction and provide positive experiences. In order to fulfill these tasks, the Key Account Service Agent proactively contacts Key Account customers to accompany the Key Account customers on their journey with Betclic.
YOUR ROLE AT BETCLIC
Your tasks in this context are:
- Working closely with the marketing team and other departments to improve service by providing regular customer feedback on promotions, products and services.
- Work closely with the risk team to ensure customer wellbeing.
- Contribute to contributing new ideas on how we can improve the existing offering and optimize the achievement of our goals.
- Work closely with key account managers to maintain high levels of service to key accounts.
- Assist the Key Account Event Coordinator in contacting customers to organize events.
- Humanize the experience while ensuring healthy gaming.
- Stay up to date on promotions, competitions and special offers we offer our customers.
- Promote retention measures to build and maintain a relationship and thus increase the lifetime value of players.
- Using excellent telecommunications capabilities to support, develop and increase player loyalty.
- Dealing with any concerns or questions that the wholesale customers may have when using our website (offer, promotions, problems, payment, betting, etc.).
- Any other tasks assigned by the Key Account Service Team Lead.
WHO ARE WE LOOKING FOR?
Employees with a good dose of humor, respect and friendliness, a little enthusiasm and real passion for their job!
This job is for you if:
- You have experience and knowledge of the iGaming industry, particularly in customer service.
- You have excellent written and spoken English skills.
- You are a native French speaker.
- You have experience using Microsoft Office.
- You have excellent communication skills.
- You have excellent organizational and time management skills.
- You are a team player.
- They are customer focused.
- You are solution-oriented.
WHAT CAN YOU EXPECT?
- Travel and leisure benefits up to €600 per year.
- Fitness benefit up to €30 per month.
- Meal allowance.
- Private health insurance after 6 months of employment.
- Private pension provision after 6 months of employment.
- Moving package.
- Hybrid work arrangement from Malta.
- Ability to work from home a few weeks per year.
- Constant focus on skills development with a personalized annual training program.
- Career development in an international environment.
And the opportunity to work in a friendly, youthful and fun atmosphere!
Permanent position to be filled as soon as possible in Sliema, Malta
Betclic Group – Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta
Expected salary:
Job date: Tue, 06 Feb 2024 23:10:33 GMT
Apply for the job now!
Michael
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