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MGA Enhances Incident Reporting Mechanism

MGA Enhances Incident Reporting Mechanism
by
April 18, 2024
in iGaming News, Laws
79

The Malta Gaming Authority (MGA) has recently updated its Incident Report mechanism available through the Licensee Portal. This article provides a comprehensive overview of the changes and outlines the procedures for submitting an Incident Report under the updated framework.

Legal Mandates

Articles 37(2)(c) and (d) of the Gaming Authorisations and Compliance Directive (Directive 3 of 2018) mandate licensees to promptly notify the MGA of specific incidents:

  • (c) Any breach of the licensee’s information security compromising player confidentiality.
  • (d) Any breach of the licensee’s information security resulting in players being unable to access their accounts for over twelve hours.

Submission of Incident Report

Licensees must submit an Incident Report to notify the MGA of information security breaches meeting the specified criteria. It’s crucial to comply not only with the Gaming Authorisations and Compliance Directive but also with the General Data Protection Regulation (GDPR) and other relevant legislation.

Technical – Information Security Incident Option

The updated reporting mechanism, named ‘Technical – Information Security Incident,’ is accessible through the Licensee Portal’s “New/Change” dropdown menu. This option directs users to sections where all required fields and relevant documentation must be submitted.

Review Process

Upon submission, the MGA conducts a thorough review of the Incident Report. Any missing information is promptly communicated to the Licensee for clarification. Timely responses to these queries are essential to ensure the efficient processing of the report.

Closure of Incident Report

Once all necessary clarifications are provided and the MGA deems no further action required, the Incident Report is closed, and relevant documentation is securely stored for record-keeping purposes.

Automatic Discard of Draft Reports

Incident Reports left in ‘Draft’ status for ninety days are automatically discarded, emphasizing the importance of timely submission and completion of reports.

Conclusion

In conclusion, the enhancements to the Incident Reporting mechanism by the Malta Gaming Authority underscore the importance of transparency, accountability, and compliance within the gaming industry. By promptly reporting information security breaches and adhering to regulatory directives, licensees contribute to maintaining integrity and trust in the gaming sector. It is imperative for licensees to familiarize themselves with the updated reporting procedures and fulfill their obligations to ensure a secure and fair gaming environment for all stakeholders.

FAQs

How do I access the Incident Reporting mechanism?
Access the ‘Technical – Information Security Incident’ option through the “New/Change” dropdown menu on the Licensee Portal.

What incidents require reporting to the MGA?
Report any information security breaches affecting player confidentiality or preventing player account access for over twelve hours.

What legislation mandates incident reporting to the MGA?
The Gaming Authorisations and Compliance Directive (Directive 3 of 2018) and the General Data Protection Regulation (GDPR) require incident reporting to the MGA.

What happens after I submit an Incident Report?
The MGA conducts a review and may request additional information for clarification. Once satisfied, the report is closed, and relevant documentation is stored.

Is timely response to MGA queries important?
Yes, timely responses to MGA queries are crucial to ensure the efficient processing of Incident Reports.

What happens to Draft Incident Reports?
Draft Incident Reports left unsubmitted for ninety days are automatically discarded.

Can I submit Incident Reports via other means?
No, Incident Reports must be submitted through the designated mechanism on the Licensee Portal.

Are there penalties for failing to report incidents to the MGA?
Failure to report incidents to the MGA may result in penalties or sanctions.

Can I access previous Incident Reports submitted?
Yes, previous Incident Reports are securely stored for record-keeping purposes and can be accessed when needed.

Who oversees the Incident Reporting process at the MGA?
The Incident Reporting process at the MGA is overseen by designated authorities responsible for regulatory compliance.

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