RESERVATIONS AGENT (GOZO BASED) – Għajnsielem, Gozo
Job title: RESERVATIONS AGENT (GOZO BASED)
Location: Għajnsielem, Gozo
Company:
Job description: General Information
Handle the requests from guests, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system.
This is a full-time on-site role for a Reservations Agent at Grand Hotel Gozo. As a Reservations Agent, you will be responsible for handling phone reservations and communicating with guests. You will be providing excellent customer service, responding to guest requests, managing reservations and receptionist duties. Qualifications: Phone etiquette and excellent communication skills Experience in reservations and receptionist duties Customer service-oriented with excellent attention to detail Ability to work under pressure and handle multiple tasks simultaneously Excellent organizational and time management skills Proficiency in English; proficiency in additional languages is a plus Experience in the hospitality industry is a plus
Other remarks:
Full time on contract basis.
Contract
Full day
40 hours per week
1100 – 1300 euros
Month
Provides Transport
Profiles
If multiple Education and Language Profiles are defined, please note that you must fit at least one of them, but not necessarily all.
PROFILE 1
Language Reading Speaking Understanding Writing
ENGLISH
ISCED Level: Short-cycle tertiary education – Level (5)
Competencies
- Put telephone calls through to clients
- Register reservations and allocate occupation of rooms, apartments, bungalows…
- Collect clients’ remarks on quality of reception, equipment, personnel
- Inform customer about organization services and reservation procedure
- Register follow-up data of activities (reservation/cancellation/sales…). Draft daily statistics reports (occupancy/average price…)
- Answer customers’ questions during their stay
Past Experience
Occupation Experience(months)
RECEPTIONIST, HOTEL 24
Driving Licences
No Driving Licences
This vacancy does not require any driving licences.
Expected salary: €1100 – 1300 per month
Job date: Sun, 03 Mar 2024 06:39:41 GMT
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