SOFTSWISS Triumphs at Malta Gaming Awards 2024

@SOFTSWISS, a renowned global #technology expert with over 15 years of experience in the #iGaming industry, has garnered significant recognition at the prestigious Malta’s #Gaming Excellence Awards 2024. The company achieved notable success by securing two major awards: ‘Best Customer Service Support’ and ‘Best #Crypto Service Provider.’ These accolades reflect @SOFTSWISS’s unwavering commitment to #innovation, customer satisfaction, and excellence in the iGaming sector.

The Significance of Malta’s Gaming Excellence Awards

Located in Malta, a hub for numerous iGaming companies, Malta’s Gaming Excellence Awards has established itself as a pivotal event in the industry. The awards celebrate and honor companies and individuals who demonstrate consistent innovation and contribute to the advancement of the iGaming landscape. This annual event draws attention from industry leaders worldwide, making it a prestigious platform for recognition.

SOFTSWISS: Best Crypto Service Provider

SOFTSWISS’s recognition as the ‘Best Crypto Service Provider’ underscores its leadership in integrating cryptocurrency solutions into the iGaming sector. The company’s Crypto Casino Solution is a comprehensive platform offering robust features such as player management, bonusing, gamification, and detailed reporting. Supporting major cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, and others, the platform ensures secure crypto processing, extensive consulting on crypto gambling, and in-game currency conversion options.

Features of the Crypto Casino Solution

• Player Management: Efficiently managing player data and activities.
• Bonusing and Gamification: Enhancing player engagement and retention through creative bonusing strategies and gamification elements.
• Reporting: Providing detailed analytics and reports to help operators make informed decisions.
• Secure Crypto Processing: Ensuring the highest level of security in crypto transactions.
• Consulting Services: Offering expert guidance on crypto gambling.
• In-Game Currency Conversion: Facilitating seamless conversion between various cryptocurrencies.

SOFTSWISS: Best Customer Service Support

The ‘Best Customer Service Support’ award highlights SOFTSWISS’s exceptional achievements in client services. In the first quarter of 2024, the company’s Managed Service’s Anti-Fraud team played a crucial role in saving EUR 4.3 million for SOFTSWISS clients. One of the standout features of Managed Services is the proprietary Responsible Gaming Risk Scoring Tool, which uses machine learning algorithms to detect gaming violations and enhance the overall gaming experience.

Enhancing Client Services

• Anti-Fraud Measures: Implementing robust anti-fraud strategies to protect clients’ interests.
• Responsible Gaming Tools: Developing innovative tools to promote responsible gaming and prevent violations.
• Technical Support: Providing timely and effective technical support to address any issues.
• User Experience Improvement: Continuously working to enhance the user experience and operational efficiency.

SOFTSWISS’s Commitment to Excellence

Vitali Matsukevich, Chief Operating Officer at SOFTSWISS, expressed his pride in the company’s achievements: “This recognition underscores SOFTSWISS’ commitment to delivering award-winning solutions and exceptional experiences to its partners. We are proud to be recognized by MiGEA as a leader in both crypto solutions and customer service. Our company would like to thank the organizers, judges, and partners for making this achievement possible.”

Future Endeavors: iGB L!VE in Amsterdam

SOFTSWISS is set to participate in iGB L!VE in Amsterdam from 17–18 July. This event provides an excellent opportunity for partners and potential clients to engage with SOFTSWISS’s award-winning teams. Attendees can visit stand 12-F30 to explore the company’s ecosystem of iGaming products and discuss potential partnership opportunities.

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. The company holds multiple gaming licenses and offers comprehensive software solutions for managing iGaming projects. SOFTSWISS’s diverse product portfolio includes the Online Casino Platform, the Game Aggregator with over 20,000 casino games, the Affilka affiliate platform, the Sportsbook software, and the Jackpot Aggregator.

In 2013, SOFTSWISS made a groundbreaking impact on the industry by introducing the world’s first Bitcoin-optimized online casino solution. The company’s expert team, based in Malta, Poland, and Georgia, consists of over 2,000 dedicated employees committed to advancing the iGaming sector through innovative technology and unparalleled service.

Conclusion

SOFTSWISS’s recent accolades at Malta’s Gaming Excellence Awards 2024 are a testament to its pioneering role in the iGaming industry. The awards for ‘Best Customer Service Support’ and ‘Best Crypto Service Provider’ highlight the company’s dedication to excellence and customer satisfaction. As SOFTSWISS continues to innovate and expand its offerings, it remains a formidable leader in the global iGaming landscape.

Frequently Asked Questions

What is SOFTSWISS known for?
SOFTSWISS is known for its innovative technology solutions in the iGaming industry, including its Crypto Casino Solution and exceptional customer service.

Why did SOFTSWISS win the ‘Best Crypto Service Provider’ award?
SOFTSWISS won the award due to its comprehensive Crypto Casino Solution, which includes features like player management, bonusing, gamification, and support for major cryptocurrencies.

What features does the SOFTSWISS Crypto Casino Solution offer?
The solution offers player management, bonusing, gamification, reporting, secure crypto processing, consulting services, and in-game currency conversion.

How did SOFTSWISS enhance its customer service support?
SOFTSWISS enhanced its customer service by implementing anti-fraud measures, developing responsible gaming tools, providing technical support, and improving the user experience.

What role did the Anti-Fraud team play in SOFTSWISS’s success?
The Anti-Fraud team helped SOFTSWISS clients save EUR 4.3 million in the first quarter of 2024 by implementing robust anti-fraud strategies.

What is the Responsible Gaming Risk Scoring Tool?
It is a proprietary tool developed by SOFTSWISS that uses machine learning algorithms to detect gaming violations and promote responsible gaming.

Where is SOFTSWISS based?
SOFTSWISS has offices in Malta, Poland, and Georgia.

What are some of SOFTSWISS’s key products?
SOFTSWISS’s key products include the Online Casino Platform, Game Aggregator, Affilka affiliate platform, Sportsbook software, and Jackpot Aggregator.

What upcoming event will SOFTSWISS participate in?
SOFTSWISS will participate in iGB L!VE in Amsterdam on 17-18 July.

How many employees does SOFTSWISS have?
SOFTSWISS has over 2,000 employees dedicated to advancing the iGaming industry.