Team Lead Customer Services (m/f/x) – German speaking – Saint Julian’s, Malta Island
Job title: Team Lead Customer Services (m/f/x) – German speaking
Location: Saint Julian’s, Malta Island
Company: Tipico
Job description: Company description
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. Our passion for the perfect product drives us and we use the latest tech stack to make progress every day. Our culture is bursting with energy and ambition, where we create intense moments of excitement and thrive through our values of trust, progress and passion. We push the limits of what is possible because we believe that great things happen when adrenaline meets progress.
job description
Your daily pitch
Do you have experience in leading and supporting a team? Do you have professional experience in the iGaming industry? Do you maintain a high standard of performance from your team while encouraging and recognizing their contributions to the department's success?
Are you ready to turn up the heat and bring the thrill of excitement into your work life? Then show us your face – because we are looking for a Team Lead Customer Services (m/f/d) to strengthen our team!
Your playing field
- Together we achieve the best results. That's why you work hand in hand with the department head to implement the department strategy and at the same time ensure operational coordination between the functions.
- To always deliver the best product, ensure there are relevant reports for any anomalies or technical improvements.
- We are just as strong as our team. You look after your team and ensure that team productivity is well managed while ensuring high motivation.
- You will ensure that SLAs are met and that customer requests are handled with a high level of service, including meeting and exceeding CSAT and First Reply targets.
- We work as #oneteam. You will work with other stakeholders to ensure processes are up to date and team members are effectively trained and developed.
- You will help the team grow by participating in the agent recruiting process and finding the right members for our team.
Qualifications
What skills you should bring to the field
- Qualification. You have experience managing people in a team leadership role. Additionally, you will have a bachelor's degree or post-secondary degree.
- Subject matter experts. You have at least three years of experience in a similar role at Igaming and can coach one-year team members.
- Fluent in German and English. Since we are the No. 1 sports betting company in Germany and our team consists of more than 30 different nationalities working together to achieve the Tipico mission, you can speak German and English fluently.
- Customer focused. You have strong customer service knowledge and skills. It gives you energy when you interact with people and help them. In line with our customer-focused philosophy, you want to empower and support our customers.
- Talkative. You have excellent written and oral communication skills, as well as strong influencing and problem-solving skills with a keen attention to detail.
- Excellent organizational skills. You have excellent time management skills and are able to work under pressure despite tight and changing deadlines.
- Team player. You have a positive attitude, promote a collaborative, professional and inclusive culture and have the ability to motivate your colleagues.
Good to have
- Knowledge of Salesforce and Jira is an advantage.
Further information
This is how we score points with you
- Founded international group. We have a solid foundation on which we can grow.
- Personal and professional growth. We offer you the opportunity to develop and grow to achieve your potential.
- Relocation assistance. To make your move to Malta as smooth as possible
- Competitive package. We care about our employees and offer a permanent contract, a competitive salary, insurance (private health, dental, private accident, illness and life insurance) and free parking.
- Child care on site. We have a game plan to support you and your children ages 3 and up.
- Sports incentive. We want you to stay active and will subsidize a membership to the gym of your choice.
- Modern offices. Our own Tipico tower offers an open space with the latest technology.
- Events. Sponsored charity and team meetings. We want to have fun together as a team and strengthen our connections.
- Supportive environment. We believe in collaboration and working together as a team, but we also value the uniqueness of each of us.
Do you think a career at Tipico is right for you?
Apply now and become part of our winning team! If you have any questions or comments about this role, our TA team will be happy to help you! Please feel free to contact us on our social media channels
We look forward to receiving your application!
Expected salary:
Job date: Fri, 15 Mar 2024 23:15:20 GMT
Apply for the job now!
Michael
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