Video conferencing option now in GMB!

Google My Business has been introducing new features and attributes for quite some time now, but the latest addition is a game-changer. Businesses can now connect with their customers via video conferencing with the new feature, ‘Connect in real-time, with video’ available in the Home menu. This new feature has been introduced with the aim of providing businesses with more social distancing friendly alternatives in the wake of the COVID-19 pandemic. The latest addition to the long line of new features in Google My Business is the Video Conferencing option, which appears as ‘Connect in real-time, with video’ in the Home menu.

What This New Feature Brings to the Table

The addition of the video conferencing option to Google My Business is a clear indication of Google's intention to help businesses survive the pandemic with more online options. This new feature allows businesses to connect with their customers through popular video conferencing platforms such as Google Meet, Zoom, Skype and Webex.

This feature is especially useful for businesses that are not yet able to reopen or are unable to provide in-person services due to government restrictions or other reasons. Customers can connect with businesses via video, eliminating the need for in-person interactions and making it easier to communicate from a distance.

 

How to Use the Video Conferencing Option

Depending on your business category, you may or may not see this feature in your Google My Business profile. If it is available, it is highly recommended that you take advantage of it.

To activate the feature, you need to follow a few simple steps. When the ‘Stay Connected during COVID-19’ prompt appears, activate the ‘Conduct Business Online’ attribute. To help you set up the feature quickly and easily, Google has provided a step-by-step guide.

In addition, you may want to include a booking link from your existing booking system. If you do not have a booking system in place, consider signing up for a system that Google has partnered with or look into Reserve with Google integrations.

Why You Should Use the Video Conferencing Option

The video conferencing option on Google My Business is an excellent tool for businesses looking to expand their online presence and connect with their customers in real-time. With this feature, you can:

• Connect with customers even when you cannot provide in-person services.
• Provide a more personalized experience for your customers.
• Save time and money by eliminating the need for travel and in-person meetings.
• Expand your reach by connecting with customers from all over the world.

All you have to do is, when the Stay Connected during COVID-19 prompt appears, activate the Conduct Business Online attribute. In order to help you set up quickly and easily, Google has uploaded a step-by-step guide.

You might also want to consider including a booking link from your existing booking system. In case you do not have one in place, sign up for a system that Google has partnered with or look into Reserve with Google integrations.

Conclusion

The video conferencing option in Google My Business is a great tool for businesses looking to connect with their customers in real-time. This new feature has been introduced with the aim of providing businesses with more social distancing friendly alternatives in the wake of the COVID-19 pandemic. If you have this feature available in your profile, it is highly recommended that you take advantage of it.

FAQs

What is Google My Business?
Google My Business is a free tool from Google that helps businesses manage their online presence across Google, including search and maps.

How do I activate the video conferencing option on Google My Business?
When the ‘Stay Connected during COVID-19’ prompt appears, activate the ‘Conduct Business Online’ attribute.

What video conferencing platforms are available on Google My Business?
Businesses can connect with their customers through popular video conferencing platforms such as Google Meet, Zoom, Skype and Webex.

Can I include a booking link from my existing booking system on Google My Business?
Yes, you can include a booking link from your existing booking system or sign up for a system that Google has partnered with.

Why should I use the video conferencing option on Google My Business?
The video conferencing option on Google My Business is an excellent tool for businesses looking to expand their online presence and connect with their customers in real-time. With this feature, businesses can provide a more personalized experience for their customers while saving time and money by eliminating the need for travel and in-person meetings.