EPIC Restart Enhances Gambling Harm Recovery Services

The EPIC Restart Foundation has taken a significant step forward in its mission to support individuals affected by gambling addiction by forming a partnership with the National Gambling Support Network (NGSN). This collaboration, which marks the beginning of 2025, is a crucial move towards expanding the availability of free and confidential support services for individuals dealing with gambling-related harm. The NGSN, commissioned by GambleAware, is a collective effort of various organizations working to provide structured, accessible treatment and long-term assistance for people across England, Scotland, and Wales who are struggling with gambling addiction.

Addressing the Growing Need for Gambling Support

Gambling addiction has been a persistent issue, and recent data highlights the increasing demand for intervention. Between April 2023 and March 2024, the NGSN provided support to almost 11,000 people, reflecting a 12% rise compared to the previous year. This growing number indicates that more individuals are seeking help, making it imperative to strengthen the network of available resources.

By becoming a part of the NGSN, EPIC Restart is reinforcing the network’s capacity to provide uninterrupted and structured pathways for recovery. This development ensures that people struggling with gambling-related harm can access the help they need, starting from the initial stages of seeking support, through structured treatment programs, and into sustained aftercare and long-term rehabilitation.

EPIC Restart Foundation’s Role in the NGSN

EPIC Restart is recognized for its holistic approach to supporting individuals on their path to recovery. The organization offers an array of services tailored to meet the diverse needs of those affected by gambling addiction. These services include:

• Recovery Coaching – Personalized, one-on-one guidance from trained professionals with firsthand experience in overcoming gambling harm.
• Group Support Sessions – Safe and structured spaces where individuals can share their experiences and receive emotional and psychological support from their peers.
• Online and In-Person Events – Educational and interactive sessions designed to empower individuals by equipping them with the necessary tools and knowledge to regain control of their lives.
• Community Engagement – A robust online network where individuals can connect, share their journeys, and encourage one another, fostering resilience and personal growth.

By fostering a welcoming and stigma-free environment, EPIC Restart ensures that those seeking help can do so without fear of judgment. The foundation’s model, which is built on lived experiences, not only makes the support relatable but also instills a sense of hope and motivation for those embarking on their recovery journey.

Strengthening the National Gambling Support Network

The inclusion of EPIC Restart in the NGSN is part of a broader effort to enhance the network’s ability to reach more individuals in need. With this new addition, the NGSN now comprises 13 providers, each contributing their unique expertise and resources to ensure a comprehensive approach to gambling harm recovery. Another significant addition to the network is Reframe Coaching, which further diversifies the support available within the initiative.

Through this strengthened collaboration, the NGSN is better positioned to provide an extensive range of services tailored to the specific needs of individuals at various stages of their recovery journey. Whether a person is just beginning to recognize their gambling problem or is already on the path to sustained recovery, the network ensures they receive the necessary guidance and assistance to navigate the challenges ahead.

Leadership Perspectives on the Partnership

Richie Paxton, Interim CEO and Head of Programmes at EPIC Restart Foundation, highlighted the importance of this partnership:

“We’re excited to join the National Gambling Support Network and continue to work with other providers to offer a seamless and supportive recovery path to those experiencing gambling harm. At EPIC Restart, we are dedicated to offering compassionate guidance and coaching, grounded in lived experience. Our mission is not only to help individuals navigate their recovery but also to empower them to rebuild their lives with renewed hope and a brighter future.”

Anna Hargrave, Deputy CEO and Chief Commissioning & Strategy Officer at GambleAware, highlighted the network’s significant role in supporting local communities:

“The GambleAware-commissioned National Gambling Support Network continues to be a staple within local communities across the country and is recognized for the vital support it offers to those affected by gambling harms across Great Britain.

“It has always been the intention for the NGSN to expand and build on the services it offers since it was commissioned almost two years ago. The addition of EPIC Restart Foundation contributes to that expansion, bringing valuable experience and expertise to the network.

“Gambling harms can affect anyone, and it is vital that there is a service for everyone that needs support, regardless of whether they are at the start or nearing the end of their journey to recovery.”

The Evolution of Gambling Addiction Treatment in the UK

The conversation around responsible gambling and harm prevention continues to evolve, particularly following the publication of the Gambling White Paper. In response to this, GambleAware has been actively calling on the UK Government to ensure that organizations specializing in long-term recovery remain integral to the treatment framework. This includes advocating for sustainable funding for entities like EPIC Restart to ensure they can continue their vital work without interruption.

Maintaining a strong and well-supported network of recovery services is essential for minimizing the negative impact of gambling addiction on individuals, families, and communities. By securing necessary resources and ensuring organizations with a proven track record of effective intervention are well-funded, the UK can work towards a more sustainable and accessible support system for gambling harm recovery.

Conclusion

The integration of EPIC Restart Foundation into the National Gambling Support Network marks a crucial step in expanding access to high-quality recovery services for individuals affected by gambling harm. This partnership not only strengthens the overall capacity of the NGSN but also ensures that those struggling with gambling addiction can receive the specialized care and long-term support they need. As the demand for gambling harm intervention continues to rise, collaborative efforts such as this will be instrumental in building a more effective and accessible support network across the UK.

By combining the expertise of multiple organizations and prioritizing lived experience in recovery coaching, the NGSN, along with EPIC Restart and other providers, is setting a new standard for gambling harm support. Moving forward, continued investment in these initiatives will be essential in creating lasting, positive change for individuals and communities affected by gambling-related harm.

FAQs

How does EPIC Restart support individuals affected by gambling harm?
EPIC Restart offers recovery coaching, group support sessions, online and in-person events, and a supportive online community to help individuals rebuild their lives.

What is the National Gambling Support Network (NGSN)?
The NGSN is a collaborative network of organizations, commissioned by GambleAware, providing free and confidential support for those affected by gambling-related harm in the UK.

Why is EPIC Restart joining the NGSN significant?
By joining the NGSN, EPIC Restart strengthens the network’s ability to provide seamless recovery pathways and expand access to support services for gambling addiction.

How many people did the NGSN assist last year?
Between April 2023 and March 2024, the NGSN supported nearly 11,000 individuals, marking a 12% increase in demand for gambling harm assistance.

What kind of services does EPIC Restart provide?
EPIC Restart offers personalized recovery coaching, peer support groups, educational events, and an online community to help individuals navigate their recovery journey.

Who funds the National Gambling Support Network?
The NGSN is commissioned and funded by GambleAware, ensuring free and accessible support services for individuals struggling with gambling addiction.

How does EPIC Restart’s lived-experience approach benefit recovery?
EPIC Restart’s team includes individuals with firsthand experience of gambling harm, providing empathetic, relatable, and non-judgmental support to those in recovery.

What role does GambleAware play in gambling harm prevention?
GambleAware oversees the NGSN, funds research and prevention initiatives, and advocates for policies that ensure effective gambling harm treatment services.

Why is expanding gambling harm support important?
With rising numbers of people seeking help, expanding support networks like the NGSN ensures that more individuals receive timely and effective assistance.

What impact does the Gambling White Paper have on treatment services?
The Gambling White Paper highlights the need for sustainable funding and the integration of long-term recovery organizations into future gambling harm treatment plans.