SOFTSWISS Anti-Fraud Success
In the landscape of the iGaming industry, staying one step ahead in the battle against fraudulent activities is crucial. In the year 2023, SOFTSWISS, an innovative technology company, demonstrated its commitment to excellence by achieving a substantial outcome through its Anti-Fraud team within the SOFTSWISS Managed Services solution. Let’s delve into the intricate details of their remarkable performance and how it impacted both the company and its clients.
Unprecedented Success: 13 Million Euro Secured for Clients
The year 2023 witnessed a significant milestone for SOFTSWISS as its Anti-Fraud team played a pivotal role in securing over 13 million euros for its clients. This outstanding achievement showcases the team’s proficiency and effectiveness in combating various forms of fraudulent activities within the iGaming sector.
Skyrocketing Efficiency: 62% YoY Increase in Task Handling
One of the key highlights of the Anti-Fraud team’s performance in 2023 was its exceptional efficiency in handling tasks. The team efficiently managed over 100,000 tasks, marking a remarkable 62% increase in year-on-year output. These tasks spanned a wide spectrum, including operator requests, player verifications, and reports of suspicious activities.
Unveiling the Culprits: Identifying and Addressing Fraudulent Activities
The majority of fraud instances detected by the SOFTSWISS Anti-Fraud team were linked to bonus abuse, with a smaller percentage associated with money laundering. The team also addressed cases involving chargeback incidents, abuse of payment systems, and various other forms of fraudulent activities.
Expert Insight: Ilya Nesterov on the Team's Achievements
Ilya Nesterov, the Anti-Fraud Team Lead, provided valuable insights into the team’s achievements. According to him, “In addition to this, the team has successfully addressed over 200 player complaints submitted to regulators or industry forums. Drawing upon our vast expertise, we meticulously analyze each challenging case, offering operators thoughtful consultations on how to settle issues before they escalate.”
Aiding Clients: Saving an Additional 350,000 Euro Through Dispute Resolution
The meticulous resolution of disputes and complaints submitted by players not only enhanced the company’s reputation but also provided tangible benefits to SOFTSWISS clients. By addressing these issues effectively, the Anti-Fraud team assisted clients in saving an additional 350,000 euros. This underscores the team’s dedication to delivering exceptional service and ensuring the success of clients in the dynamic iGaming industry.
Innovations on the Horizon: Crafting Advanced Tools for Responsible Gambling
In alignment with its commitment to Responsible Gambling principles, SOFTSWISS is at the forefront of developing an advanced automated tool. This tool aims to diligently monitor players for any suspicious behaviors and evaluate corresponding risk levels. The innovative system utilizes a comprehensive range of available metrics and indicators, enhancing accuracy and effectiveness in identifying potential risks.
Integral Role: SOFTSWISS Managed Services in Advancing iGaming Brands
Central to the success of SOFTSWISS in combating fraud is the integral role played by the Anti-Fraud Support within the broader SOFTSWISS Managed Services solution. More than 200 casino brands have already embraced the advantages of this comprehensive solution, positioning themselves as dedicated clients of SOFTSWISS.
Seamless Integration: Enhancing Casino Operations
The SOFTSWISS Managed Services offer essential services that include First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management. This seamless integration optimizes casino operations, ensuring a frictionless gaming experience for all involved parties.
Frequently Asked Questions (FAQ)
How did the SOFTSWISS Anti-Fraud team perform in 2023?
The team achieved remarkable success by securing over 13 million euros for clients and demonstrated a 62% increase in year-on-year task handling efficiency.
What were the primary instances of fraud detected by the Anti-Fraud team?
Bonus abuse constituted the majority of fraud instances, with a smaller percentage associated with money laundering. Other cases involved chargeback incidents and abuse of payment systems.
How did the team address player complaints?
The team successfully addressed over 200 player complaints submitted to regulators or industry forums, showcasing their expertise in dispute resolution and offering thoughtful consultations to operators.
What additional savings did SOFTSWISS clients gain through dispute resolution?
SOFTSWISS clients saved an additional 350,000 euros as a result of the Anti-Fraud team’s effective resolution of disputes and player complaints.
What is SOFTSWISS’ commitment to Responsible Gambling?
SOFTSWISS is developing an advanced automated tool to monitor players for suspicious behaviors, aligning with its commitment to Responsible Gambling principles.
How many casino brands have embraced SOFTSWISS Managed Services?
More than 200 casino brands have embraced the advantages of SOFTSWISS Managed Services, recognizing the integral role it plays in advancing iGaming brands.
What services are offered by SOFTSWISS Managed Services?
The services include First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, contributing to a seamless integration that optimizes casino operations.
What metrics and indicators are utilized in the advanced automated tool?
The innovative system utilizes a comprehensive range of available metrics and indicators to enhance accuracy and effectiveness in identifying potential risks.
How does the Anti-Fraud team contribute to the broader SOFTSWISS Managed Services solution?
The Anti-Fraud Support plays a crucial role in the SOFTSWISS Managed Services solution, enhancing the company’s ability to combat fraud and foster the advancement of iGaming brands.
What is the focus of SOFTSWISS in the iGaming industry?
SOFTSWISS is dedicated to delivering exceptional service and ensuring the success of its clients in the dynamic landscape of the iGaming industry.