The integration of artificial intelligence (AI) in customer service has become more than a trend; it is a strategic necessity. However, a critical question remains for operators in the iGaming and online casino sectors: is AI truly capable of delivering meaningful value to player interactions? Tugi Tark, the Estonian-based international AI customer service company, has launched a sophisticated sandbox environment this week, designed to address this question directly. The sandbox enables operators to experiment with AI-driven customer engagement using real-world scenarios tailored to their unique casino policies and player profiles....

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