In a high‑profile decision that has captured public attention and raised important questions about the role of banks in preventing gambling harm, the United Kingdom’s Financial Ombudsman Service (FOS) has issued a finding against the digital banking firm Revolut Ltd in relation to the support it provided to a customer struggling with gambling addiction. The case has triggered a wider debate in the financial services sector about the adequacy of existing safeguards for vulnerable customers, the responsibilities of banks under regulatory standards and how financial institutions should respond when customers disclose personal......

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